1555030
 

VIRTUAL COLLABORATION

Systems approach to re-imagine Google Meet for effective virtual collaboration.

Project Overview

With a rapid change in human interactions, virtual or digital communication is booming. Especially in situations like the ongoing pandemic, these have become inevitable or the ‘new normal’. This sudden shift has carried its own challenges, one of them being of effective online collaboration.

 

This systems project aimed at employing the human core drive and need of play and learn to address the opportunity of effective online collaboration amongst the creative virtual teams. The approach was to bring in the effectiveness of both physical and virtual collaboration. The intention is to create a hybrid design that could effectively prevail post the pandemic and re-imaging virtual collaboration platform. 

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Project Phases

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Secondary + Primary

Research

Mapping Play

& Learn

(Helicopter + Gigamap)

Defining Boundary

Identifying Leverage Points

(System Map + Brief)

Simulation

Intervention

Impact

Analysis

Understanding the Context

We found that learning is the innate nature of human species. It essentially helps us survive, adapt and evolve. 

 

Play is intrinsic motivation and a core biological human drive. It is vital in removing inhibitions, fostering healthy and positive relations, collaboration, simulating and adapting, to name a few. 

 

Play acts as a positive reinforcement & is one of the major drivers in facilitating learning. Elements and  sub-systems of Play and learn were mapped and connections between them were established in the form of Gigamap. 

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*GIGAMAP represents the core and influencing parameters of Play and Learn. Their sub- systems and parts are interconnected based on their relationship, 

influence, emergence, dependency, cause and effect, etc. It also depicts the various narrative in which they are relevant and details out the connections.

Defining Boundary

The chosen boundary was the integration of Play & Learn in context to an organization/ workplace for effective collaboration. It plays a pivotal role and can efficiently aid in making the teams agile, relevant, adaptive and also increase their response through uncertainty. Through contextual inquiry and research, we mapped the emergence of Virtual Collaboration.

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Play in Virtual Collaboration

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Learn in Virtual Collaboration

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Design for an effective virtual collaboration amongst creative teams.

Design Brief

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Findings

Data collected was structured and connected optimally in a System Map. This helped map the relationships, current and favourable collaboration system to gain Leverage points. These would be the opportunity areas that could bring efficiency to the system. 

Further, these points were explored and validated along with other findings.

*SYSTEM MAP represents the detailed dynamics and interconnected between various elements of the chosen boundary.

Research Tools |

User Stories

Interviews

Discussions

Literature Review

Auto-ethnography

Platform Analysis 

Competitor Analysis

Survey

 


Data Structuring |

System Map

More the participants, lesser the participation.

Just work based collaboration rather than fostering positive relationships.

Features like 'mute all', 'permission', create a sense of authority.

Lack of accountability &

engagement (Mute and Video off options)

Platform itself rigid collaboration

Limited visual cues and reduced of body language leads to lack of trust.

Team cohesiveness reduces due to reasons like varied personal environments, working in silos, lack of trust, etc.

Delayed feedback hinders and negatively impacts the collaboration.

Leadership becomes extremely crucial during virtual collaboration. It needs to be the right balance of supportive and guiding.

Break in the state of 'flow' due to distractions and technical glitches.

Validation

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Leverage Points

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Design Considerations

Increase the participation, engagement and attention span of the members of the virtual teams.

Make the experience more dynamic, include more visual cues, and enhance the field of view. Also, incorporate the effectiveness of physical collaboration for brainstorming/ discussion apart from digital.

Increase trust by making collaboration more transparent and informative.

Foster bonding and positive relationship amongst the team.

Promote peer learning.

User Personas

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Design Intervention

Re- Imagining Google Meet with new features.

Proposed features aim at fulfilling the design considerations for effective collaboration.

These features ounter sub- optimization and enhance positive drives and motivators

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Screens

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Prototype

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Connect better.

Browse through Dashboards and share progress, skills, feedback and experiences with peers. 

Stay on track and updated with Task Window.

Bring your team together so that you never miss out.

Improved feedback,

Increased Involvement

Bond beyond work

Conveniently voice your opinion after every discussion and get personalised automatically generated participation feedback at the end of every meeting.

Inhibition free virtual environment to bond, learn, share or simply hangout.

Complete Project

Other Projects

Proposing YouTube Ed for online learning

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Experiential Service Design